they lost our shit

so, today was the big day. we were supposed to hear from the city about the driveway. surprise, surprise - they lost our paperwork & have no record of it. the whole time i was on hold waiting for them to find our paperwork, i was almost physically choking with anxiety. will they say yes & we'll be extatic? will they say no & we'll be crushed? i didn't even realize that losing it was an option. aaah, baltimore city. why do you have to suck so bad?